Overview
At Ainoor, customer satisfaction is important. We aim to ensure that every product meets expectations. This policy outlines conditions for returns, exchanges, and refunds.
Return Eligibility
A product may be eligible for return only if:
- It is defective or damaged upon arrival
- It is incorrect compared to the order placed
- It remains unused and in original condition
Items that show signs of wear, washing, or damage caused by the customer are not eligible.
Return Time Frame
Return requests must be initiated within a reasonable time after delivery. Requests made after the acceptable period may not be approved.
Non-Returnable Items
Certain items may not be eligible for return:
- Customized or made-to-order items
- Sale or discounted items
- Items damaged due to misuse
Refund Process
Once a return is approved:
- The product will be inspected
- If approved, refund will be processed via original payment method or store credit
- Processing time may vary depending on payment provider
Exchange Policy
Exchanges are allowed for size or product issues, subject to availability. If the requested item is unavailable, store credit or refund may be issued.
Shipping for Returns
Customers may be responsible for return shipping costs unless the return is due to a mistake or defect from our side.
Order Cancellation
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
